Case study · Professional Services
How a Law Firm Moved to Microsoft 365 and the Cloud Without Disrupting Client Work
A four-office law firm retired aging on-premises servers, moved to a secured Microsoft 365 tenant and cloud-hosted workloads, and added vinemobile as a co-managed partner alongside its two-person internal IT team.
- 0 hrs
- Unplanned downtime during cutover week
- 45%
- Reduction in IT support tickets
- 4 min
- Average first response from the co-managed desk
The client
Mid-sized law firm, 280 staff, 4 offices.
The challenge
The firm ran file servers, an email server and a document management database in a closet at its headquarters. Hardware was past warranty, remote work depended on a fragile VPN, and a failed disk during a trial week had already cost fee earners a day.
Clients, especially corporate legal departments, were sending security questionnaires the firm struggled to answer. Confidentiality and privilege made any data loss or exposure unacceptable.
The internal IT team of two could keep the lights on but had no capacity for a migration, 24/7 coverage or security monitoring.
The results
- The cutover completed with no unplanned downtime, and no matter deadlines were affected.
- Support tickets fell by 45% after the firm retired the VPN and legacy servers.
- The co-managed desk responds in an average of 4 minutes, with the internal team focused on projects rather than password resets.
- Backups and recovery for email, files and documents are tested on a schedule, and the results are shared with firm leadership.
- The firm now answers client security questionnaires from a documented control set instead of scrambling for each one.
“Our partners care about two things: can we serve clients tomorrow, and is their information safe. vinemobile moved four offices without a single missed deadline.”
More proof
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