Frequently asked questions

It starts with a consultation where we learn about your goals, environment and constraints. We then propose a scope, timeline and responsibilities in writing. Work begins once you approve it.

Yes. Our head office is in San Jose, but we deliver remotely worldwide and provide on-site engineering across North America, Europe and Asia-Pacific through our own engineers and vetted field partners.

Yes. Many engagements are co-managed. We define who owns what, document handoffs and share tooling access so your team and ours work from the same picture.

A named account lead coordinates delivery, supported by engineers and specialists from the relevant practice. You will know who to contact and how to escalate.

Your documentation, data and credentials remain yours. We provide a structured handover so a new provider or your in-house team can continue without disruption.

Yes. Our security operations center monitors client environments around the clock, investigates alerts and acts under response playbooks agreed in advance.

Yes. We assess gaps, build the policies and controls, help you collect evidence and support you through the audit. The audit itself is performed by an independent firm.

We apply least privilege, multi-factor authentication, logging and contractual confidentiality. Our practices are summarized in the trust center.

Contact us immediately through the contact form and tell us it is urgent. For managed security clients, our SOC begins containment under the agreed playbook while we coordinate with your leadership.

Use the contact form with the topic "General enquiry". Our security disclosure policy describes scope, safe harbor and our response within 3 business days.

A 24/7 service desk, monitoring, patching, backup verification, device lifecycle management and regular reviews. The exact scope is agreed for each client.

Our average response time is under 15 minutes. Service levels by priority are written into each agreement and reported on regularly.

Yes. We have supported organizations from small teams to large multi-site enterprises, and scale the service model to fit.

Timelines depend on environment complexity. We run a structured onboarding that documents the environment, addresses urgent risks first and avoids gaps in support.

Every engagement is scoped individually based on your environment, goals and service levels. Request a consultation and we will provide a clear proposal.

Project work is scoped per engagement, with defined deliverables and milestones. Request a consultation to discuss the structure that suits your project.

No. Proposals list what is included, what is not, and how changes are handled, so you can compare options with confidence. Scope is agreed per engagement; request a consultation for details.

After a short scoping conversation we aim to deliver a written proposal promptly. Timing depends on engagement complexity, and we will give you a date during the consultation.

Yes. Many clients begin with an assessment or review and expand from there. Each assessment is scoped per engagement; request a consultation to get started.

Current openings are listed on the careers page, with responsibilities, requirements and how to apply.

Many roles are remote or hybrid, with a hub in San Jose, California. Each posting states the location arrangement.

Yes. We provide a training budget, paid exam time and mentoring so engineers can grow their credentials and skills.

Typically an introductory conversation, a technical discussion relevant to the role, and a conversation with the team you would join. We aim to keep you informed at every stage.