Managed Services
Service Desk Engineer
Be the first and friendliest point of contact for clients, resolving issues quickly and keeping users productive.
- San Jose, CA (hybrid)
- Full time
- Posted October 26, 2026
What you will do
- Resolve incidents and requests by phone, chat and ticket within agreed service levels
- Onboard and offboard users, devices and Microsoft 365 accounts using standard procedures
- Perform remote troubleshooting of Windows, macOS, printers, VPN and collaboration tools
- Escalate with complete context to senior engineers when needed
- Keep documentation and knowledge articles accurate
- Collect feedback and suggest improvements to recurring issues
What you bring
- 1+ year in an IT support or service desk role
- Experience with Microsoft 365, Active Directory or Entra ID, and ticketing systems
- Clear, patient communication with non-technical users
- Reliable organization and attention to detail
- CompTIA A+ or equivalent knowledge
Nice to have
- ITIL Foundation
- Intune or other MDM experience
- Bilingual communication skills